# Complaints & Dispute Policy

The Vaultody Complaints & Dispute Policy (last updated 3 June 2026) explains how clients may submit complaints, billing concerns, service-related issues, or disputes relating to Vaultody's services. It covers scope, how to submit a complaint (email to [email protected], copy [email protected]), acknowledgement and response times (2 business days to acknowledge, 10 business days for initial response), the review process, billing complaints, good-faith resolution, chargebacks, technical/security complaints, non-custodial clarifications, escalation, and formal disputes under Bulgarian law. Read the full policy at [/complaints-dispute](/complaints-dispute).